Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Designer (Coordinator).

We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a Website Designer (Coordinator), you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8am to 5pm California Time)

What You Will Do:

Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder
Manage the website onboarding projects and service delivery timelines of multiple accounts
Manage all records and upkeep all task management systems related to websites service delivery
Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call
Collaborate with a team of website designers to deliver websites on time
Assist with website service scoping or questions from potential customers
Investigate on website errors or support, research, and suggest on website service improvement
Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
Use graphic design tools to create visual elements that are in line with our customers’ branding
Resourceful and can research and develop content to build websites quickly
Passionate about meeting customers from all over the world and happy to provide them genuine customer service
Problem solver, resolves and handles customer complaint
Up to date with website trends and website development techniques that are most most effective in engaging consumers
Able to handle multiple deadline-driven pressure
Involved in developing website service improvement processes and projects

Key Competencies include:

Creative, has a keen eye for design, and high attention to detail
Effective execution and management of several website projects with varying processes in a timely manner
Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Able to lead and collaborate with a diverse team of different personality types
Open to general changes, improvements and process updates
Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With:

1+ years of Website Design and Development experience preferred
1+ HTML and CSS experience preferred
Experience with Adobe Photoshop and Canva preferred
Experience with (CMS) such as WordPress or Drupal or Duda preferred
Fluent English
Background in customer service or professional services onboarding
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Excellent internet/wifi connection

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Website Designer (Coordinator)