Technical Project Manager

Part of the Customer Delivery Function

Purpose:

This role provides dedicated project management support to customers, primarily in the UK, Europe, and North America, ensuring their satisfaction and growth with Greyparrot. As a key member of the Customer Delivery team, the Project Manager will oversee the Go-Live process, enforce deadlines, and manage existing accounts to foster long-term relationships. Reporting to the Head of Customer Delivery, they will coordinate across internal stakeholders to ensure a seamless customer experience.

What to expect from the role:

This role will be responsible for end-to-end project delivery, managing the successful Go-Live of Greyparrot solutions across a portfolio of 10–15 concurrent projects globally. The Technical Project Manager (TPM) will work within the Delivery Team - made up of a data delivery function, customer support, and an implementation specialist.

The role’s main responsibility is ensuring a smooth transition from the commercial agreement (sales) to a seamless Go-Live process, ensuring clients are satisfied, engaged, and equipped with the tools and knowledge to use the system effectively. The TPM will drive the implementation process, coordinating technical requirements, aligning internal and external stakeholders, and ensuring all deliverables are met on time. Using Jira for ticket tracking and workflow management, they will serve as the key liaison between technical teams and customers - translating needs, surfacing blockers, and ensuring progress is maintained and clearly communicated.

This role will work with the other Project Manager and Head of Delivery to improve delivery processes to ensure seamless, scalable project execution across diverse customer environments and use cases. Within a week the TPM may expect to be involved in client meetings, syncs across various teams, jira board management, and site visits.

This is an exciting opportunity to join a fast-paced, agile team developing a technical solution for an environmental issue.

Key responsibilities:

Go-Live process management including:
- Internal coordination between individuals (data, eng, support, ops, product)
- Ticketing and communication internally and externally
- Organisation of Value Demonstration
- External coordination with customers, directly or through Partners, sharing data request and presenting findings or involving relevant team members
- Lead retrospective reviews of each project, to enhance the process & collate and share any customer feedback and request for the product and technical team. 
- Lead engagement sessions with the customer on utilisation of the product, providing training & coaching where necessary, to benefit most from our product.
Project tracking and reporting, working to agreed response times and consistent customer experience.

Conducting weekly or bi-weekly calls with each customer, engaging relevant team members from sales, data, etc., as needed.
In collaboration with the Head of Customer Delivery, input in and build new processes and lead workflows to foster best project management practices across the business.

Key requirements:

Project management experience in a customer facing role in a complex and fast moving technical environment
A degree in Science, Engineering or Mathematics, or related field
Familiarity with project management software such as JIRA is essential
A structured, detail-oriented approach with a strong sense of accountability
Willingness and ability to travel as needed to waste sorting plants in the UK and Europe (and potentially USA) at short notice
Passion for addressing the waste crisis and other environmental issues
The ability to understand complex technical solutions and explain them clearly to beginners in a way that is easy to understand
Evidenced high attention to detail, diligent attitude and an ability to manage multiple tasks and clients
Experience managing industrial projects

It would be a plus if you had:

Experience in the waste industry
A valid UK driving license
Experience with Notion, Hubspot, or other CRM and project management tools
Fluent in a European language (e.g. French, German, Spanish, Italian)
Startup or scale up experience
Experience implementing & owning projects within a SAAS organisation
PRINCE2/APM recommended

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About Greyparrot:

The world is in a waste crisis.

Currently we produce 2.1 billion tons of solid waste per year. Data collection of the waste we produce is non-existent, meaning no systematic transparency and no accountability. It means that recycling targets are not upheld, dumping of waste into our oceans remains nobody's responsibility, recyclables get sent to landfill or incineration, and producers get away with sub-standard packaging. Thus, recycling rates stubbornly remain at 10% and, unless we change, by 2040 the plastic stock in the ocean will have quadrupled - a problem that already costs society $1.5 trillion each year.

Our mission is to increase transparency and automation in waste management to accelerate the circular economy. Currently, our camera system and AI software are deployed in recycling plants and waste facilities around the world to measure material flows and provide waste analytics. We have compiled a team of experts to deploy our technology and we’re looking to expand our team.

On offer:

🏖️ 25 Days Holiday plus Bank Holidays in UK (or statutory country-equivalent if higher): Additionally, carry over up to 3 unused holiday days each new year.
🍏 Unlimited Healthy Snacks: Fuel your day with a variety of fresh fruit, tea, coffee, and healthy snacks every time you’re in the office.
👶 Enhanced Parental Leave: Experience comprehensive support with enhanced maternity, paternity, adoption, or shared parental leave.
🎓Learning and Development Budget: Invest in your professional growth with a dedicated budget of £500 per year.
🧘‍♂️1-1 Mental Health Support: Prioritize your mental well-being with personalized support and 1-1 therapy provided by Spill.

☀️Summer Friday Half-Days: Celebrate the warmer months with Friday half-days.

🚴 Cycling Benefits: Take advantage of our cycle to work scheme, allowing you to purchase a bicycle through salary sacrifice, saving at least 26%, or opt to rent a bicycle for up to 12 months.
💼 Home Office Budget: Enhance your remote work setup with a yearly budget of £500 dedicated to equipping your home office with the tools and resources you need for optimal productivity.
🌍 Nomad Working: Immerse yourself in the freedom of nomadic work with our 12-day allowance, usable within a 1-3 hour time difference.

A few things to note:

This role is not open to recruiters.
Only applicants who have the right to work in the UK will be considered at this time.
Please note that we will filter screening questions for authenticity; pure AI-generated answers will result in automatic disqualification. We want to hear your voice and personal experience.
We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.

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Technical Project Manager