We are looking for experienced Customer Service Advisors to join our expanding team.
Over the last 15 years Rebo – Outdoor Toys has become one of the UK’s fastest growing online retailers, supplying a wide range of outdoor toys to our growing customer base. Not only do we design and manufacture many of our own wood-based products on site, we also stock a wide range of children’s outdoor toys and accessories for the home market.
Here at Outdoor Toys, we want to make sure our customers have the best possible experience when shopping with us; we don’t compromise on service, quality or value for money, as we strive to give our customers the highest level of service hence ensuring great customer loyalty.
Responsibilities:
· Responding to all customer queries across several platforms including telephone and e-mail.
· Ensuring all enquiries are responded to in an effective and timely manner, whilst always aiming to provide a 5 star customer experience.
· Assisting the team in ensuring all SLAs are hit.
Knowledge and experience:
· You will have strong planning and organisational skills
· You will be self motivated, with a positive outlook and able to make decisions within your area of responsibility.
· You will be able to manage competing demands simultaneously whilst ensuring customers feel valued through your excellent communication skills.
This vacancy is for a full-time temporary position. A permanent position may be offered for the right candidate. The working hours are Monday to Friday 8.30 – 5. In busier periods, this can include evenings and weekends.
Job Types: Temporary, Remote working, Hours to suit.
