As a Creative Operations Officer, you will play a crucial role in providing comprehensive solutions to media teams utilizing Storm’s process design services.
You will be part of our remote global team building and maintaining client systems, but also troubleshoot issues and ensure the smooth experience of users as most of our clients are based in the PT time zone. Your critical eye and attention to detail will allow you to spot reported problems and tailor solutions for maximum effectiveness and efficiency.
This position requires a combination of creative thinking, stellar communication skills, and technical acumen. If you are passionate about finding better ways to work and have a flair for cutting right to the heart of a problem, this role is perfect for you.
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Act as a point of contact for client teams, responding to queries and providing troubleshooting advice via various channels (e.g., email, chat, video conferencing)
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Populating tools with client data, checking consistency, and solving for any discrepancies
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Opportunities to design workflow and process for name-brand clients
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Collaborate with cross-functional teams to develop and implement system enhancements, such as automation, integrations, and workflow optimizations
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Building automated processes customised to client needs, using a combination of no/low-code tools and simple scripting with support for learning and growth
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Exploring solutions to increase efficiency in internal and client workflows
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Research new media and content tools to stay on the cutting edge of workflow solutions
